Definitions

The First Group Hospitality: These terms refer to Aurum Limited (Cayman), and its affiliates, subsidiaries, agents, and service providers, collectively known as "The First Collection."

Site: Refers to the website and any associated online platforms, tools, or resources operated by The First Collection, including its content, services, and functionalities.

Content: Refers to all text, images, graphics, videos, software, audio, data, and other materials provided on the Site, including any third-party content.

Second Party: Refers to the User, customer, or any individual, entity, or organization entering into an agreement with The First Collection by using the Site, its services, or engaging in any transaction or interaction.

Third Party: Refers to any entity, individual, or organization that is not part of The First Group Hospitality but may provide services, content, or other resources on or through the Site.

Service: Refers to any service, functionality, or feature provided by The First Collection through the Site, including but not limited to reservations, information services, or other offerings.

Claim: Refers to any complaint, dispute, or legal demand made by a User or against The First Collection regarding the use of the Site, its services, or any related matter.

Terms: Refers to these Terms and Conditions, which govern the use of the Site and the services offered by The First Collection.

Force Majeure: Refers to any event beyond the control of The First Collection, such as natural disasters, war, terrorism, or changes in government laws, that may affect the performance of obligations under these Terms.

Opening Hours and Timings: Refers to the operational hours during which The First Collection's services are available. For customer inquiries or assistance, the customer support team is available via phone or email during designated hours. Specific timings may vary by location and service, and users are encouraged to refer to the relevant sections of the Site for more detailed information.

Accuracy of Information on the Site

The First Group Hospitality believes all information on the Site is up to date at the time it is posted. The First Group Hospitality reserves the right to add, alter or delete material from the Site at any time and may, at any time, revise these Terms without notifying you. You are bound by any such amendments and The First Group Hospitality therefore advise that you periodically visit this page to review the current Terms.

Whilst The First Group Hospitality uses reasonable efforts to include accurate information in the Site, it makes no warranties or representations as to the accuracy of any information given and all such warranties (whether implied or otherwise) are excluded to the extent permitted by law. The First Group Hospitality excludes all liability for any errors or omissions in the content of the Site to the fullest extent permitted by law The First Group Hospitality is not liable for any wrongful expectations that may arise from the information presented on the Site. Examples of such wrongful expectations include but are not limited to:

1. Inaccurate product availability – users might expect a product to be in stock or available for purchase, when it is actually out of stock or discontinued.
2. Incorrect pricing – users might expect certain prices to apply based on information displayed on the Site, which may not reflect final prices due to errors or changes.
3. Misleading information about services – users might expect services to be available in a particular geographic area or at specific times, which is not accurate due to service availability restrictions or changes.
4. Unintended consequences from content – users might assume that following advice or suggestions on the Site will lead to specific outcomes, when in fact those outcomes may not occur as expected.
5. Market value – users might expect the value of certain goods, services, or assets (e.g., real estate, stocks, etc.) to be a specific amount or aligned with current market trends, when in reality the market value may fluctuate due to external factors, supply and demand changes, or inaccurate information provided.
   

Additionally, The First Group Hospitality reserves the right to periodically evaluate and update the content of the Site. Future changes, modifications, or updates may result in new expectations or information that differ from current representations, and The First Group Hospitality will not be held liable for any reliance on outdated or future evaluations of the content.The particulars contained on the Site are for guidance purposes only. The accuracy of any particulars, description, dimensions, references to condition, necessary permissions for use and occupation and other details contained in the Site is not guaranteed and is for general guidance only and prospective purchasers or tenants must not rely on them as statements of fact or representations and must satisfy themselves as to their accuracy. The First Group Hospitality advises that you take appropriate steps to verify any information upon which you wish to rely. To find out more about a development, please telephone our sales centres or visit our sales office during opening hours and speak to one of our sales staffs.

Our Liability

The Site and the information contained on it is provided on an 'as-is' basis and The First Group Hospitality shall not be liable to you in respect of the Site or the use, accessing, downloading or relying on any information contained or referred to on the Site including any damages arising from hacking, viruses, or any other malicious activities affecting your systems or data.

The First Group Hospitality excludes all liability to the fullest extent permitted by law whether in contract (including under any indemnity or warranty), in tort (including negligence), under statute or otherwise for (but not limited to) any loss of profit, loss of revenue, loss of anticipated savings, loss or corruption of data due to viruses or otherwise, loss of contract or opportunity, loss of goodwill or indirect or consequential loss of whatever nature including (without limit) any loss of a type described above which could be regarded as indirect or consequential and whether or not reasonably foreseeable by you, a third party or The First Group Hospitality in connection with the Site.

Whilst The First Group Hospitality makes reasonable attempts to exclude viruses and other harmful components from the Site, its content or server, it cannot guarantee such exclusion and makes no warranty to that it makes such exclusion, to the extent permitted by law excludes all liability for viruses which may be downloaded from the Site. The First Group Hospitality recommends that you take all appropriate safeguards prior to downloading information from the Site.

The First Group Hospitality excludes all implied warranties to the fullest extent permitted by United Arab Emirates, Dubai law.

Intellectual Property and Copyright

You acknowledge and accept that all of the copyright The design, layout, functionality, and content of this website including but not limited to all text, images, graphics, audio, video, software, databases, and other materials, are the exclusive property of The First Group Hospitality, its affiliates, licensors, or information providers. All intellectual property rights, including but not limited to copyright, database rights, trademarks, and patents, that subsist in and relate to the Site are fully owned by The First Group Hospitality or its third-party licensors.

Any and all content, designs, and functionalities on the Site, including any modifications, customizations, or derivatives, are protected by international copyright and intellectual property laws. Unauthorized use, copying, modification, reproduction, distribution, or exploitation of any materials from the Site in any form or manner is strictly prohibited, unless explicitly authorized in writing by The First Group Hospitality.

Additionally, trademarks, logos, brand names, and other distinctive visual elements appearing on the Site are the registered or unregistered trademarks of The First Group Hospitality or third parties. No license or right is granted to users to use any of these trademarks without express written permission from the respective trademark owners. Any unauthorized use or infringement of these trademarks may result in legal consequences.

Usage Rights and Restrictions

The Site is provided for personal, non-commercial use only, and access to the Site does not grant any rights to you over the intellectual property contained within. You may not, under any circumstances, reverse engineer, decompile, disassemble, or attempt to derive the source code of the software underlying the Site or its services. You are also prohibited from creating any derivative works based on the Site, its underlying software, or any part of its content.

Furthermore, you agree not to use the Site for any illegal, unlawful, or unauthorized purpose, including, but not limited to, the distribution of viruses, malware, or other harmful software. You are also prohibited from engaging in activities that may impair, disrupt, or compromise the functionality of the Site or the experience of other users.

Product and Service Availability

References to any products or services offered on the Site by The First Group Hospitality or its affiliates are provided for informational purposes only. The inclusion of such references does not guarantee that these products or services will be available for purchase or use at any given time. Availability may be subject to change based on factors including, but not limited to, availability of inventory, changes in business operations, or legal and regulatory requirements.

The First Group Hospitality reserves the right to update, modify, or discontinue products or services listed on the Site at its discretion, without prior notice. Any such changes shall be effective immediately upon being published on the Site. Users are encouraged to check the Site periodically for the latest information regarding product and service availability, pricing, terms, and conditions.

Third-Party Content and Disclaimer of Liability

Certain content, materials, or information provided on the Site may be sourced from third-party providers. Such third-party content will be clearly identified as such. The First Group Hospitality publishes this third-party content in good faith and makes no representations or warranties regarding its accuracy, completeness, timeliness, or reliability.

While The First Group Hospitality endeavors to ensure that any third-party content published on the Site is accurate and up-to-date, we do not assume any responsibility for verifying or endorsing the accuracy or legality of such content. Any reliance on third-party information is done at your own risk, and we strongly advise users to independently verify the information before acting upon it.

External Links and Hyperlinks

The Site may contain links to other websites or resources provided by third parties (the "External Websites"). These links are provided for your convenience, and The First Group Hospitality does not endorse, control, or assume any responsibility for the content, accuracy, or availability of these External Websites.

By clicking on any third-party links, you acknowledge that The First Group Hospitality is not responsible for any content, services, or products offered through the External Websites, nor for any loss, damage, or expense incurred as a result of accessing or using these websites. Your interactions with third-party websites are governed by the terms and conditions of those respective websites.

Limitation of Claims Period

The First Group Hospitality sets a specific time frame for users to submit any claims, disputes, or complaints arising from the use of the Site or any associated services. To ensure a fair and timely resolution, any claims or disputes must be submitted in writing via email to The First Group Hospitality within six (6) months from the date the issue first occurred or was discovered.

This period begins from the moment the user becomes aware of the facts giving rise to the claim or dispute. Claims or disputes submitted after this six-month period will not be accepted, and the user will be prohibited from taking any further action regarding the matter.

In the event of any breach of these terms or illegal actions, users are encouraged to report such incidents immediately via email to The First Group Hospitality for appropriate legal action to be taken.

The First Group Hospitality encourages users to promptly address any issues they encounter and submit claims within the specified time frame to avoid the expiration of the claims period. The establishment of this period is essential to ensure that all claims are handled efficiently and within the required time, in compliance with applicable legal standards.

Indemnification and Limitation of Liability

You agree to indemnify and hold harmless The First Group Hospitality, its officers, directors, employees, agents, affiliates, licensors, and information providers from any claims, losses, damages, expenses, or liabilities (including legal fees) arising from your use of the Site, your violation of these Terms of Use, or any infringement of the intellectual property rights of The First Group Hospitality or third parties.

In no event shall The First Group Hospitality or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, data, goodwill, or other intangible losses, even if The First Group Hospitality has been advised of the possibility of such damages. Our total liability to you, whether in contract, tort, or otherwise, shall not exceed the amount paid by you to The First Group Hospitality for accessing or using the Site, if any.

Privacy and Data Protection

The First Group Hospitality respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for more detailed information about how we collect, use, store, and protect your personal information. By using the Site, you consent to the processing of your personal data as described in the Privacy Policy.

Termination of Access

The First Group Hospitality reserves the right to suspend, limit, or terminate your access to the Site at any time, without prior notice, for any reason, including but not limited to violations of these Terms of Use, unauthorized use of the Site, or conduct deemed harmful to the interests of The First Group Hospitality or other users. Upon termination, your right to access or use the Site will immediately cease, and you must immediately stop using the Site and remove any downloaded materials.

INQUIRIES RESPONSE 

The First Group Hospitality strives to respond to all inquiries within 48 hours during regular business hours, from 9:00 AM to 5:30 PM, Monday to Friday, excluding public holidays such as New Year's Day, National Day, etc. Inquiries received outside of these hours or on public holidays will be addressed on the next business day.

In cases of force majeure (such as natural disasters, strikes), response times may be affected. If significant delays occur, we will make reasonable efforts to notify users.

Use

You are permitted to download extracts from this website on the basis that no material may be copied, modified, added to or distributed in any way. You may download one copy of the material on any single computer for your private use only, provided that you keep intact all copyright and other proprietary notices. You are not permitted to publish the contents of the Site including but not limited to publication on any other website or computer environment. You are not permitted to publish the contents of the Site, including but not limited to publication on any other website or computer environment. You are not allowed to share or to make any promotions or advertising campaigns unless you are granted written permission by The First Group Hospitality.

The First Group Hospitality, its subsidiaries, and its approved service providers are the only authorized entities and persons permitted to market, promote, sell, manage, and otherwise engage with customers in relation to The First Group Hospitality’s products worldwide.

If you are dissatisfied with the website or any content or material on it, your sole exclusive remedy is to discontinue use of the website.

Force Majeure

The First Group Hospitality shall not be held liable for any failure or delay in the performance of its obligations if such failure or delay is caused by circumstances beyond its control, including but not limited to natural disasters, wars, terrorist acts, strikes, changes in governmental laws or regulations, technological issues, epidemics, or any other unforeseen events.

In the event of any such circumstances, The First Group Hospitality will make reasonable efforts to minimize their impact and resume normal operations as soon as possible. However, The First Group Hospitality shall not be liable for any losses or damages arising from these circumstances.

If such circumstances persist for an extended period, The First Group Hospitality reserves the right to modify or suspend certain services or operations as necessary, and users will be informed of any changes affecting the services.

Privacy Statement

Personal details provided through this website will be used in accordance with our Privacy Statement. By providing your personal details you are consenting to its use in accordance with our Privacy Statement.

Limited Scope of Acceptance

Acceptance of these Terms and Conditions applies exclusively to the use of the Site and the services provided by The First Collection under this agreement. Such acceptance does not extend to, nor does it imply, agreement to any other terms, commitments, or arrangements. Each agreement or understanding outside of these Terms shall be considered separately and subject to its own terms and conditions.

Jurisdiction

These conditions of use are governed by the laws in force in the Emirate of Dubai, United Arab Emirates. In the event of any disputes or disagreements related to the provisions of this agreement or their implementation, the exclusive jurisdiction for resolving those disputes or disagreements shall rest solely with the courts of Dubai. 

Maples Corporate Services Limited of PO Box 309, Ugland House, Grand Cayman, KY1-1104, Cayman Islands.

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COLLECTION OF YOUR PERSONAL INFORMATION

The First Group Hospitality collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The First Group Hospitality also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by The First Group Hospitality. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by The First Group Hospitality for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of The First Group Hospitality website.

The First Group Hospitality encourages you to review the privacy statements of websites you choose to link to from The First Group Hospitality so that you can understand how those websites collect, use and share your information. The First Group Hospitality is not responsible for the privacy statements or other content on websites outside of The First Group Hospitality and The First Group Hospitality family of websites.

GENERAL USE OF YOUR PERSONAL INFORMATION

The First Group Hospitality collects and uses your personal information to operate The First Group Hospitality website and deliver the services you have requested. The First Group Hospitality also uses your personally identifiable information to inform you of other products or services available from The First Group Hospitality and its affiliates. By completing and sending an enquiry form through this website or other The First Group Hospitality websites, you are providing explicit permission to be contacted by email, SMS or telephone about The First Group Hospitality’s offerings and promotions and agreeing to our having possession of and retaining any information that you provide to us. Upon initial contact, you will always be given an opportunity to opt out of future communications. You may also opt out using the unsubscribe function in the email you receive from us. The First Group Hospitality may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The First Group Hospitality does not sell, rent or lease its customer lists to third parties. The First Group Hospitality may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, The First Group Hospitality may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The First Group Hospitality, and they are required to maintain the confidentiality of your information.

The First Group Hospitality does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The First Group Hospitality keeps track of the websites and pages our customers visit within The First Group Hospitality family's websites, in order to determine which The First Group Hospitality products and services are the most popular. This data is used to deliver customised content and advertising to customers and potential customers of The First Group Hospitality whose behaviour indicates that they are interested in a particular subject area.

The First Group Hospitality websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on The First Group Hospitality or the site; (b) protect and defend the rights or property of The First Group Hospitality; and, (c) act under exigent circumstances to protect the personal safety of users of The First Group Hospitality website, or the public.

EUROPEAN UNION USERS

Legal basis under EU General Data Protection Regulation for processing personal information of EU residents (“Personal Information”).

Where you have consented to data processing, your consent provides the legal basis to process your Personal Information. You have the right to withdraw consent at any time.

We may also process your Personal Information on the basis of contractual necessity to perform a contract we have with you. For example, when we process your credit card details when you provide them to make a payment.

We may also process your Personal Information on the basis of our legitimate interests, such as providing and improving our services. For example, The First Group Hospitality has a legitimate interest in understanding your website visit history so we can assess your interests and provide a better experience. We also have a legitimate interest in providing and developing features to provide to our users.

Where we rely on legitimate interests to process your Personal Information, you have the right to object to such processing. You can contact us at inquiries@tfghospitality.com to object to additional forms of processing.

GCC USERS

We process your Personal Information in accordance with the applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other relevant regulations. The processing of your Personal Information is carried out on one or more of the following legal bases:

1. Consent: Where you have explicitly consented to the processing of your Personal Information, such consent shall constitute the legal basis for processing. You retain the right to withdraw your consent at any time by notifying us via the contact details provided below. Please note that the withdrawal of consent shall not affect the lawfulness of processing carried out prior to the withdrawal.
2. Contractual Necessity: In cases where processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, we process your Personal Information based on the necessity of such processing. For example, when you provide us with payment information to facilitate a transaction, the processing of your data is required to fulfill the contractual obligations between you and us.
3. Legitimate Interests: We may also process your Personal Information based on our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include, but are not limited to, improving and enhancing our services, understanding user preferences and behavior, and developing new features for our users. For example, we may analyze your website usage patterns to improve user experience and optimize service offerings.

We are committed to ensuring that your Personal Information is processed in a transparent, secure, and lawful manner in line with the UAE’s Federal Decree-Law No. 45 of 2021 and other applicable regulations. For further information regarding your rights or to exercise any of them, please contact us at inquiries@tfghospitality.com.

USE OF COOKIES

The First Group Hospitality websites use cookies (small files stored on your browser), web beacons, pixels and device identifiers (collectively also known as “cookies”) to help us personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize The First Group Hospitality pages, or register with The First Group Hospitality or its family of websites or services, a cookie helps The First Group Hospitality to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The First Group Hospitality website, the information you previously provided can be retrieved, so you can easily use The First Group Hospitality features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The First Group Hospitality services or its websites that you visit.

(a) third parties may use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads,

(b) Users can opt-out of the collection and use of information for ad targeting anytime by going to www.aboutads.info/choice and exercise their choice.

SECURITY OF YOUR PERSONAL INFORMATION

The First Group Hospitality secures your personal information from unauthorised access, use or disclosure. The First Group Hospitality secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

DATA PROTECTION

At The First Group Hospitality, we take your privacy seriously and are committed to protecting your personal information. In the unlikely event of a data breach, we will promptly investigate and work to contain it. If the breach affects your data, we will notify you with details about what happened, how it might impact you, and what steps we are taking to resolve it. We will also advise you on actions you can take to protect yourself, such as changing passwords or monitoring accounts. As part of our commitment to safeguarding your information, we follow strict processes to verify your identity and secure access to your data. For example, we use One-Time Passwords (OTPs) to authenticate sensitive transactions and changes to your account. Additionally, we may require two-factor authentication (2FA) for added security, ensuring that a second layer of verification such as a confirmation through your registered phone or email is completed before granting access.

We also employ additional safeguards, such as session timeouts to automatically log you out of your account after a period of inactivity, encryption of sensitive data during transmission, and monitoring tools to detect suspicious login attempts. For instance, if unusual activity is detected—such as a login from a new device or location—you may be required to confirm your identity before proceeding.

 If necessary, we will notify the relevant authorities and work with any third-party partners involved to address the issue. Going forward, we will review and strengthen our security measures to help prevent similar incidents. We encourage you to remain vigilant and contact us if you notice any suspicious activity on your account.

RETENTION

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

REFERRAL PROGRAMS

Should you engage in our referral program to tell an individual about The First Group Hospitality, we will ask you for their name, email address and phone number. You must ensure you have the person’s permission to do so for the purposes detailed in this Privacy Notice. We will contact them by email and/or phone number to discuss The First Group Hospitality’s product offering. The First Group Hospitality stores this information for the sole purpose of following up on the contact request and tracking the success of our referral program. Referred individuals may contact us at inquiries@tfghospitality.com to request that their information be deleted from our database.

USER RESPONSIBILITY FOR ACCOUNT SECURITY

Users are solely responsible for maintaining the confidentiality of their account credentials and ensuring the security of the devices they use to access our services. This includes the use of strong passwords, enabling two-factor authentication, and being vigilant against potential security threats. While we implement robust security measures, we cannot be held liable for any unauthorized access or loss of data arising from user actions, such as sharing credentials, using unsecured devices, or neglecting to secure their accounts. Users are encouraged to report any suspicious activity promptly to mitigate potential risks.

MINORS

The First Group Hospitality does not knowingly solicit or collect personal information from anyone under the age of 18. If you are under 18, do not enter information on this website or engage our services. You can enter your information only under the supervision of a parent or guardian. If you believe a child of yours under the age of 18 has entered personal information, please contact us to have the data removed.

CHANGES TO THIS STATEMENT

The First Group Hospitality will occasionally update this Statement of Privacy to reflect company and customer feedback. Additionally, The First Group Hospitality reserves the right to update the statement at any time without prior notice. The First Group Hospitality encourages you to periodically review this Statement to remain informed as to how The First Group Hospitality is protecting and using your information.

INQUIRIES RESPONSE 

The First Group Hospitality strives to respond to all inquiries within 48 hours during regular business hours, from 9:00 AM to 5:30 PM, Monday to Friday, excluding public holidays such as New Year's Day, National Day, etc. Inquiries received outside of these hours or on public holidays will be addressed on the next business day.

In cases of force majeure (such as natural disasters, strikes), response times may be affected. If significant delays occur, we will make reasonable efforts to notify users.

CONTACT INFORMATION

The First Group Hospitality welcomes your comments regarding this Statement of Privacy. If you believe that The First Group Hospitality has not adhered to this Statement, please contact The First Group Hospitality at inquiries@tfghospitality.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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